24X7 Onsite Service Support:

Company trained experts are be based at site. At the same time, spare parts & lubes are deployed at site to ensure that daily preventive and corrective maintenance activities are carried out more effectively and efficiently.
24 x7 Customer Assistance Center with a toll free No. 1800 209 7979 gives assistance on any Sales / Service / Product related issues and spare parts availability to all our customers in India.


24 X 7 ON ROAD ASSISTANCE

We have tied up with TVS Automobile Solutions Limited to ensure that you get immediate and hassle free service in the event of any car breakdown. Our network for road-side assistance is spread across the length and breadth of the country and covers cities, highways and hilly terrains across India.
In the event of any mechanical or electrical breakdown and or traffic accident of a vehicle, all you have to do is call our helpline number 1800 209 7979. We will track down your location and ensure that the nearest Authorized Service Provider (ASP) reaches the spot immediately and rectifies the problem or tows it to the nearest Tata Authorized workshop in case the vehicle is not repairable on site. The indicative response time of the ASP is given below.


Indicative Response Time:

  • Within City Limit 60 Minutes
  • Ghat roads and other places 120 Minutes
  • (The response time will depend on the location, terrain, traffic density and the time of the day.)

  • The 24 X 7 on Road Assistance Program Details:

    Within Warranty Period:
  • The service is available to all newly purchased vehicles as a complimentary offer till the time it is in warranty.
  • Post-Warranty Period:
  • On expiry of the warranty, you can buy the 24 X 7 policy from any of the Tata Authorized dealer workshop or Tata Authorized service centre. We have two options for this policy – Basic and Premium Policy.

COVERAGE UNDER THE 24X7 ON ROAD ASSISTANCE PROGRAM:

The 24x7 On road assistance service covers the following services on your vehicle:

  • Wheel change through spare wheel
  • Arrangement of fuel ( Fuel cost will be chargeable at actual cost)
  • Re-opening the vehicle in cases of Key lock out
  • Rectification of electrical problems related to battery, fuses etc.
  • On spot repairs for complaints repairable at site
  • Within Warranty Customers: Free car to car towing or winching & towing, if required (for non-accident cases) to the nearest Tata Authorized Dealer Workshop
  • Premium Plan for Post-Warranty Customers: Free One Instance of car to car towing or winching & towing, if required (for non-accident cases) to the nearest Tata Authorized Dealer Workshop.

EXCLUSIONS:

24x7 on road assistance program does not apply to:

  • Cost of parts, consumables & labour for such repairs not covered under warranty. The charges are to be settled with the ASP in cash
  • Toll or ferry charges paid by ASP in reaching the breakdown site to be settled with ASP in cash
  • Breakdowns/defects caused by misuse, abuse, negligence, alterations or modifications made to the vehicle
  • Customers are advised to take an acknowledgement from the ASP of list the of accessories/extra fittings and other belongings in the vehicle, as well as the current condition related to dents/scratches breakages of parts/fitments of the vehicle at the time of ASP taking possession of the vehicle & to verify these items when delivery is taken
  • Vehicles will be handled, repaired & towed as per the customer’s risk & Tata Motors shall not be liable for any damages /claims as a result of the same
  • On site repairs may be temporary in nature. The completion of repair does not certify the roadworthiness of the vehicle. The customer is advised to ensure temporary repairs carried out onsite are followed by permanent repairs at Tata Motors Authorized workshop at the earliest. (See the attachments for more details of owner manuals)

DISCLAIMER:

  • The service is not available in the states of Arunachal Pradesh, Assam (Except Guwahati city), Meghalaya, Manipur, Mizoram, Nagaland, Sikkim, Tripura, J&K, & in the union territories of Andaman & Nicobar Islands and Lakshadweep
  • The reach time is indicative & the actual reach time will be conveyed by the call center at the time of breakdown call
  • The reach time can vary depending on the traffic density & time of the day
  • On spot repair at breakdown site shall depend on nature of complaints & will be as per the discretion of the ASP
  • All charges wherever applicable need to be settled directly with the ASP.